Tuyển dụng Techcombank: Officer, Transaction and Customer Support (40001602) tại TP. Hai Phong (26/03/2026)

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Techcombank đang tuyển dụng Officer, Transaction and Customer Support (40001602) — vị trí làm việc tại TP. Hai Phong.

:clipboard: Thông tin tuyển dụng Techcombank

Thông tin Chi tiết
Vị trí Officer, Transaction and Customer Support (40001602)
Ngân hàng Techcombank
Đơn vị Retail Banking Group
Địa điểm TP. Hai Phong

:memo: Mô tả công việc

Job Purpose

'The job holder responsible for:

  • Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients’s regulations.

  • Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers.

  • Ensure compliance and minimizes risks at the request of client

Key Accountabilities (1)

  1. TRANSACTION SUPPORT:

  • Aid in providing services to retail customers in the fastest and best way

  • Always update Client’s regulations, procedures and guidelines about customer service

  • Aid in dealing with customer requests within authority.

  • Ensure the accuracy of transactions

  • Receive customers’ opinions on products, processes, services, policies… to have recommendations for policy departments

  1. CUSTOMER SUPPORT: AID IN INFORMING CUSTOMERS ABOUT SUITABLE SOLUTION ENHANCING CUSTOMER ENGAGEMENT

  • Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services

  • Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work

Key Accountabilities (2)

  1. ENSURE PRODUCTS & SERVICE QUALITY

  • Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.

  • Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time

  • Update information on products, processes/regulations, Marketing programs, campaigns and instructions of Client in order to provide the best services to customers.

  • Receive and handle customer requests and complaints in accordance with Client’s regulations.

  • Make recommendations to relevant departments to contribute to improving product, process and policy

Key Accountabilities (3)

  1. SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT

  • Perform work in accordance with the Client’s policies, procedures, regulations and instructions.

  • Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank’s processes and regulations and the law.

  • Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank

  • Ensure compliance with Techcombank’s policies and procedures.

  1. Perform other tasks as assigned by line manager

Key Relationships - Direct Manager

N/A

Key Relationships - Direct Reports

N/A

Key Relationships - Internal Stakeholders

Teams inside and outside RBG

Key Relationships - External Stakeholders

Customers

Success Profile - Qualification and Experiences

Domain Expertise

  • At least 03 years of experience in the banking sector.

  • Proficient in using office software: word, excel, powerpoint.

Qualifications

  • Graduated from a regular university, preferably in economics - finance - banking.

  • English ability: Not Apply

:bulb: Cách thức ứng tuyển

:point_right: Xem chi tiết và ứng tuyển tại: Techcombank

:date: Ngày đăng: 26/03/2026
:pushpin: Nguồn: Techcombank
:owl: Đăng bởi: UB Job Crawler