Techcombank đang tuyển dụng Director, Site Reliability Engineering — vị trí làm việc tại TP. Ha Noi.
Thông tin tuyển dụng Techcombank
| Thông tin | Chi tiết |
|---|---|
| Vị trí | Director, Site Reliability Engineering |
| Ngân hàng | Techcombank |
| Đơn vị | Technology Division |
| Địa điểm | TP. Ha Noi |
Mô tả công việc
Job Purpose
'Responsible for managing & operating the center within the scope of management; Proactively monitor daily infrastructure / applications / IT services of key services (T24, ROC, COC, CARD…), ensuring key services meet the SLA committed to the business; At the same time, responsible for promptly handling alerts and incidents to recover service in a timely manner as well as remaining problems to ensure the best service provided for customers.
Key Accountabilities (1)
'Responsibilities in Administration and work operations:
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Manage coordination with other departments in IT infrastructure Services to understand system operations, as a basis for effective and stable service operation.
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Prevent incidents & problems from occurring by:
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Proactively address weaknesses, risks, and incidents on key IT infrastructure/applications/services, from that, develop solutions to overcome and minimize them to improve service quality.
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Responsible for periodically reviewing and assessing system weaknesses and risks.
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Manage & practice incident/problem resolution activities:
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Manage troubleshooting and directly handle incidents & problems that occur.
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Analyze and conclude the root causes of incidents, identify and implement solutions to quickly restore the service, avoid repetition.
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Coordinate with relevant departments to establish and apply the best methods, standards and frameworks in the operations of key IT services:
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Training and support.
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Improve operating processes and tools.
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Monitor and report compliance with real-life operational activities.
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Develop, monitor and ensure the unit’s expenses are within the approved budget and are spent appropriately.
Key Accountabilities (2)
'Responsibilities in Risk Management and Compliance:
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Control and ensure that the unit’s activities comply with established policies, regulations, procedures, and guidelines.
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Identify risks within the unit’s operations, and collaborate with relevant units to develop methods for measuring, assessing, and mitigating risks.
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Report periodically to management levels and perform other tasks as directed by management
Key Accountabilities (3)
'PEOPLE MANAGEMENT
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Attract, onboard and retain the right talents for a high- performing team
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Communicate the team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
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Manage team performance & provide feedback regularly (following the annual performance management cycle);
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Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
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Motivate and recognize team members’ contributions towards the team’s shared goals
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Responsible for developing talents within the team
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Act as a role model and promote corporate culture at sub-function level
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Understand & communicate relevant HR offerings to team members.
Success Profile - Qualification and Experiences
'Qualifications
- Bachelor’s degree or higher in finance, economics, banking, business administration, or computer science.
Experience
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At least 12 years of relevant work experience.
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Minimum of 8 years in IT development and operations at a large enterprise, especially in banking.
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At least 6 years in a managerial position.
Language Proficiency
- English as per TCB regulations from time to time.
Other Requirements
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International certification in Systems.
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IT consulting experience.
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A master’s degree is an advantage.
Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: Techcombank
Ngày đăng: 03/04/2026
Nguồn: Techcombank
Đăng bởi: UB Job Crawler