Tuyển dụng Techcombank 2026: Officer, Customer Services (50000277) tại TP. Ha Noi
Techcombank đang tuyển dụng Officer, Customer Services (50000277) — vị trí làm việc tại TP. Ha Noi.
Thông tin tuyển dụng Techcombank
| Thông tin | Chi tiết |
|---|---|
| Vị trí | Officer, Customer Services (50000277) |
| Ngân hàng | Techcombank |
| Đơn vị | Operations |
| Địa điểm | TP. Ha Noi |
Mô tả công việc
Job Purpose
'As the direct point of contact for customers throughout the life of their insurance policy, mid-level customer service specialists are responsible for maintaining satisfaction, handling complex claims, and suggesting service improvements. With hands-on experience, they play a key role in improving the quality of the customer experience and retaining customers.
Key Accountabilities (1)
- Handling requests and supporting customers
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Receiving and processing requests related to insurance contracts via multiple channels: call center, email, directly, digital application.
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Answering questions about benefits, compensation procedures, insurance premiums, renewal, information changes, etc.
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Guiding customers to carry out administrative procedures, ensuring compliance with the process and committed time.
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Coordinating with departments such as appraisal, compensation, legal to handle arising situations.
Key Accountabilities (2)
- Experience management and contract maintenance
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Track customer journey, detect risk points leading to contract cancellation or complaints.
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Make periodic care calls, remind fees, consult on renewal and support contract renewal.
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Record and handle complaints, respond to customers professionally, following procedures.
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Propose improvements to care processes, enhance customer experience based on actual data.
Key Accountabilities (3)
- Business support and internal training
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Support the sales team in consulting and handling customer requests after sales.
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Participate in training agents and collaborators on customer care skills and business processes.
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Update policies, new products and communicate to customers in a clear and easy-to-understand manner.
Key Relationships - Direct Manager
Senior Manager, Customer Service
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Related divisions in company
Key Relationships - External Stakeholders
Insurance Agents / Financial Consultants, External Service Providers, Government Regulators, Industry Associations / Consumer Protection Organizations
Success Profile - Qualification and Experiences
Degree/Professional:
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University degree or higher majoring in economics, finance and banking;
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Priority is given to having international qualifications and professional certificates in finance, insurance, customer services
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Professional experience: Preferably have worked for at least 03 years in related fields such as investment, insurance, structural products in banks, financial institutions or enterprises;
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Business English standard proficiency as required for the role.
Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: Techcombank
Ngày đăng: 05/03/2026
Nguồn: Techcombank
Đăng bởi: UB Job Crawler