Tuyển dụng ACB: HO - IT Vendor Management Specialist tại Hồ Chí Minh (06/07/2026)

Tin tuyển dụng
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ACB đang tuyển dụng HO - IT Vendor Management Specialist — vị trí làm việc tại Hồ Chí Minh.

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Thông tin Chi tiết
Vị trí HO - IT Vendor Management Specialist
Ngân hàng ACB
Đơn vị Khối Công nghệ Thông tin
Địa điểm Hồ Chí Minh
Mức lương Thương lượng
Hạn nộp hồ sơ 2026-08-31

:memo: Mô tả công việc

IT Vendor Management Specialist is responsible for managing relationships with IT vendors, ensuring the delivery of high-quality technology products and services, optimizing vendor performance, controlling costs, and mitigating supplier-related risks. The role acts as a liaison between internal stakeholders and external technology providers to ensure IT services align with business objectives and contractual commitments.

Key Responsibilities

  1. Vendor Relationship Management

  • Build and maintain strong relationships with strategic IT vendors and service providers.

  • Act as the primary point of contact for vendor communications and escalations.

  • Facilitate regular business reviews with vendors to evaluate performance and service delivery.

  • Foster collaborative partnerships to support business and technology initiatives.

  1. Vendor Selection and Onboarding

  • Support the evaluation, selection, and onboarding of IT vendors and suppliers.

  • Conduct due diligence and vendor assessments, including technical, financial, and security evaluations.

  • Coordinate vendor setup processes and ensure compliance with internal policies.

  1. Contract and SLA Management

  • Review, negotiate, and manage IT vendor contracts, statements of work (SOWs), and service agreements.

  • Monitor contract compliance, renewal timelines, and pricing structures.

  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are clearly defined and achieved.

  • Coordinate with Legal and Procurement teams on contract-related matters.

  1. Vendor Performance Management

  • Develop and maintain vendor scorecards and performance dashboards.

  • Monitor service quality, issue resolution, availability, and customer satisfaction metrics.

  • Identify performance gaps and implement corrective action plans with vendors.

  • Track vendor compliance with contractual obligations and service commitments.

  1. Risk and Compliance Management

  • Assess vendor-related operational, cybersecurity, regulatory, and financial risks.

  • Support third-party risk management and vendor audit activities.

  • Ensure vendors comply with security standards, data privacy regulations, and company policies.

  • Maintain vendor risk and compliance documentation.

  1. Stakeholder Collaboration

  • Partner with IT Infrastructure, Cybersecurity, Applications, Procurement, Finance, and Business teams.

  • Gather business requirements and ensure vendor services meet operational needs.

  • Provide recommendations on vendor strategy and sourcing decisions.

  • Support IT projects involving external vendors and managed service providers.

Required Qualifications

  • Bachelor‘s degree in Information Technology, Computer Science, Business Administration, Supply Chain, or a related field.

  • At least 3 years of experience in IT Vendor Management, Procurement, Technology Sourcing, IT Operations, or Supplier Management.

  • Experience managing IT service providers, software vendors, cloud providers, and outsourcing partners.

  • Understanding of IT infrastructure, cloud technologies, software licensing, and managed services.

  • Experience with contract negotiation and SLA management.

  • Strong analytical and reporting skills.

  • Advanced proficiency in Microsoft Excel, PowerPoint, and vendor management tools.

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Key Responsibilities

  1. Vendor Relationship Management

  • Build and maintain strong relationships with strategic IT vendors and service providers.

  • Act as the primary point of contact for vendor communications and escalations.

  • Facilitate regular business reviews with vendors to evaluate performance and service delivery.

  • Foster collaborative partnerships to support business and technology initiatives.

  1. Vendor Selection and Onboarding

  • Support the evaluation, selection, and onboarding of IT vendors and suppliers.

  • Conduct due diligence and vendor assessments, including technical, financial, and security evaluations.

  • Coordinate vendor setup processes and ensure compliance with internal policies.

  1. Contract and SLA Management

  • Review, negotiate, and manage IT vendor contracts, statements of work (SOWs), and service agreements.

  • Monitor contract compliance, renewal timelines, and pricing structures.

  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are clearly defined and achieved.

  • Coordinate with Legal and Procurement teams on contract-related matters.

  1. Vendor Performance Management

  • Develop and maintain vendor scorecards and performance dashboards.

  • Monitor service quality, issue resolution, availability, and customer satisfaction metrics.

  • Identify performance gaps and implement corrective action plans with vendors.

  • Track vendor compliance with contractual obligations and service commitments.

  1. Risk and Compliance Management

  • Assess vendor-related operational, cybersecurity, regulatory, and financial risks.

  • Support third-party risk management and vendor audit activities.

  • Ensure vendors comply with security standards, data privacy regulations, and company policies.

  • Maintain vendor risk and compliance documentation.

  1. Stakeholder Collaboration

  • Partner with IT Infrastructure, Cybersecurity, Applications, Procurement, Finance, and Business teams.

  • Gather business requirements and ensure vendor services meet operational needs.

  • Provide recommendations on vendor strategy and sourcing decisions.

  • Support IT projects involving external vendors and managed service providers.

Required Qualifications

  • Bachelor‘s degree in Information Technology, Computer Science, Business Administration, Supply Chain, or a related field.

  • At least 3 years of experience in IT Vendor Management, Procurement, Technology Sourcing, IT Operations, or Supplier Management.

  • Experience managing IT service providers, software vendors, cloud providers, and outsourcing partners.

  • Understanding of IT infrastructure, cloud technologies, software licensing, and managed services.

  • Experience with contract negotiation and SLA management.

  • Strong analytical and reporting skills.

  • Advanced proficiency in Microsoft Excel, PowerPoint, and vendor management tools.

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:date: Ngày đăng: 18/07/2026
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