[SIZE=5]Job Description[/SIZE]
[ul]
[li]Manage overall mortgage portfolio, including profitability, attrition, retention, customer experience and journeys[/li][li]Work closely with various departments, including Retail Risk, Distribution, Legal, and Regulatory Compliance, to drive business and ROP targets[/li][li]Increase Retail’s market share and achieve financial goals[/li][li]Develop, and implement new and improve existing products and features[/li][li]Need to understand the intricacies of the local lending market, including existing, new, and upcoming regulations and capture any opportunities or challenges[/li][li]Fine-tune product and service delivery to enhance customer experience; balancing growth with streamlining processes and procedures and adherence to Global Standards[/li][li]Interact with other departments to optimize efficiency and effectiveness as well as motivate and grow the team[/li][li]Track and review individual portfolio performance on an ongoing basis; preparing and creating MI where required[/li][li]By proactively identifying new and managing the business mix and distribution channels to achieve efficiencies in acquisition and product[/li][li]Identify new customer segments to offer products and enhancements to meet financial objectives and enhance customer experience[/li][li]Initiate / manage product development and market research including focus groups (internal and external)[/li][li]Champion relevant projects, driving it from initiation to evaluation, according to ASP Product Development Guide and other guidelines and regulations[/li][li]Ensure development of infrastructure, systems and methodology to appropriately manage the product[/li][li]Ensure identification, assessment, mitigation and control, loss identification and reporting of operational risk is adequately managed.[/li][li]Heighten the awareness of the product through periodical circulation of related articles, news, competitive information and other marketing literature[/li][/ul]
[SIZE=5]Job Requirement[/SIZE]
[ul]
[li]Minimum of a bachelor’s degree in business, related field or equivalent experience. Minimum of 5 years proven in related product experience.[/li][li]Credit risk management experience, and understanding of lending regulations is highly regarded.[/li][li]Strong knowledge of the customer service concept and its impact on customer relationships.[/li][li]Proven track record of communicating effectively within the organization at all levels and with different customer groups.[/li][li]Strong managerial, analytical, communications, decision-making, lateral thinking, influencing and interpersonal skills.[/li][li]Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization.[/li][/ul]
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