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Ngân hàng HSBC thông báo tuyển dụng
Nơi làm việc: Hồ Chí Minh
Hạn chót nhận hồ sơ: 15/10/2018
JOB DESCRIPTION
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[li]Radiate confidence and credibility inside the classroom and is able to model and or coach the desired behavior to trainees and peers[/li][li]Ensure process training is completed in accordance with the training plans[/li][li]Complete all administrative tasks including material duplication, manual assembly, supplies requisition, certificate completion, schedule preparation, room readiness and applicable tracking and reporting of information[/li][li]Involvement in Materials Development and Maintenance[/li][li]Set proper trainee expectations and provides high quality, effective training which incorporates the HSBC brand values.[/li][li]Produce accurate training documentation within agreed timescales and in conjunction with Learning & development, the global support utility and HR as required.[/li][li]Ensure that all pre and post course preparations are done in a systematic and planned manner.[/li][li]Committed in achieving department and organization goals and objectives[/li][li]Design assesses, coordinates up-to-date training plans and curriculum liaising with the global support utility, Learning & Development, customers, direct reports and line managers as required[/li][li]Take customer phone calls when not in training class and ensures all certification levels are maintained[/li][li]Treat customers fairly and with integrity[/li][li]Take full accountability for the leadership, coaching, performance and absence management the classroom[/li][li]Managing employee related concerns such as retention, absenteeism, morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels.[/li][li]Embed a Best Place to Work environment for all your team[/li][li]Support individuals through the welcome and on-boarding stage of the induction programme and set stretching goals for self and team[/li][li]Act as a role model for our Group values and behaviors, authentically engaging with your team, colleagues and customers to deliver Superior Customer Service through them[/li][li]Demonstrate professionalism and confidence[/li][li]Maintain best place to bank principles through coaching and training[/li][/ul]
JOB REQUIREMENT
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[li]Training experience in a call center environment.[/li][li]Experience in a customer service environment or related position, preferably in a financial, teleservices or telecommunications company[/li][li]Demonstrated experience and knowledge of all products and propositions in contact centre scope[/li][li]Demonstrates ability to manage and control groups with focus on group dynamics[/li][li]Must be proficient in the language(s) required by the process[/li][li]Open to working flexible shifting schedules[/li][li]Understanding of internal control, risk management (operations), and quality audit parameters[/li][li]Experience in creating curriculum, presentations and facilitator guides.[/li][li]Computer literacy (word processing, spreadsheets and database applications)[/li][li]Excellent oral, written, and interpersonal communication skills[/li][li]Ability to express ideas clearly and concisely[/li][li]Ability to adapt in a dynamic and fast-paced environment[/li][li]Must have proven ability to rapidly develop and deploy training solutions to support program[/li][/ul]
[RIGHT][I]Tin tuyển dụng UB hỗ trợ HSBC đăng tuyển
Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
www.ub.edu.vn[/I][/RIGHT]